‘Values’ for Money

IMG_2837Have you ever heard someone (usually my dad) say that something is only ever worth what someone is willing to pay for it? Value is a funny thing as we all value different things! So what happens when you put a price on the way a company is run & a service is delivered, rather than solely on the service itself?

Last Christmas I was waiting for a parcel to be delivered. Amazon had apparently dispatched it to my house but as I was not the purchaser, I didn’t have the tracking details. It arrived when I was out but the delivery guy helpfully left the huge squishy bundle outside by the bins with a note through the door explaining where it was. When I arrived home, I was questioned about what I had bought that was so big and squashy. So instead of revealing the true contents I decided to have a bit of fun. I explained that I had received something that I had been waiting eagerly for, something made from the finest feathers. Now I had been jokingly lusting after an obscenely expensive goose-down coat for Christmas, and my audience clearly thought I had given in and bought myself one, the week before Christmas. Horrified looks were exchanged in the hallway. It was now clear that I had been bought something similar and warm for Christmas. The atmosphere changed instantly and I realised that I had just, unwittingly, spoilt my own Christmas surprise. You can imagine the confusion then,  when I then unwrapped the delivery to reveal the contents to be a brand new single duvet that a client had sent me for the holiday rental property that we service for them. There was no coat but the game had already been given away, and so there was no ‘surprise’ on Christmas morning for me either when I unwrapped a rather lovely and warm body warmer.

So exactly why was a client sending me items of bedding to me in the post? Well, the client lives part of the year outside of the UK and we like to ensure that as a housekeeping service we make our best effort to understand and appreciate the customers needs in every situation. The client was having a tough time with the property in that a previous occupant had left it in a undesirable state and we were tasked with turning it around in time for the festive guests arriving. We really felt that it was important to go that little bit above and beyond to ensure the incoming guests were not disappointed with their festive ‘digs’, thinking it would spoil their celebrations.

Its not just bedding that has us in a spin! We have been known to delay deep cleans so that our client could wait for the weather to break in order to get their seedlings off their dining room floor and into the garden (and the resultant potatoes were divine). We have helped clients with crosswords, taken recycling to the waste recycling centre (we were going past), left bubbly in a house that we ‘trasnformed’ as a post honeymoon surprise and sent flowers to those in need. This is part of our values based approach, which you can learn more about here. I am sure that you have heard other organisations mention having a code of values but here at Bright and Beautiful we believe in integrating these values into the way we run our business. They are just our way of life, our identity I guess, and the way we ensure we maintain our brand reputation by delivering our service with respect, integrity and customer focus. Of course, we don’t always get it right but we strive to live by our code of values whilst having fun in the process. If you are looking for a housekeeping service with a strong values, drop us a line here and we will get in touch with you.


BRILLIANT BEDDING TIPS:

  1. Pillow Talk – A common discussion topic when we train our professional housekeepers is around whether a pillow should be tucked in or placed on top of the duvet. We find that pillows ‘stood up’ on top of the duvet offer a more contemporary look.
  2. We believe that the best dressed beds are all down to the detail. Ensuring the pillow buttons, edging or openings are facing away from the middle of the bed can make all the difference.
  3. Layering is very easy way to change up your bedroom look without having to spend lots on a whole new set of linen. Try adding a throw, cushions or even a bedspread to change the overall appearance of your boudoir.
  4. For a really crisp and precise finish, you can’t beat the old school ‘hospital corners’ approach with a flat sheet. This is a great way to make your guests feel like you have really gone ‘all out’ for them. Just click on the short video here for a masterclass.

 

The Future is Bright, The Future is (Pink &) Orange!

fullsizeoutput_39Did you miss us?

Hello! We have been rather quiet on social media for a month or so. We’ve missed out on all the baby shark videos and all those adorable school uniform first day pictures. In fact we are a little bit horrified to see all the autumnal leaves swirling about on social media, I mean, how on earth did October creep up on us already?

But is’s all been worth it. You see, we’ve been earning ourselves quite a reputation over the last few months for providing the best housekeeping and cleaning services in and around Chorley. And so, all of a sudden we’ve had an influx of requests for us to make people’s homes sparkle.

And more business means we get to bring more people into our team. It’s an exciting time for us because we get to pick out the top talent to come and join us. (And also exciting as obviously we get to do the Lord-Alan-Sugar-dramatic-arm-pointing-gesture……….. ‘Your Hired!) It really is an enviable position to be in. We’ve been getting ourselves five star reviews from our clients, and that means we need to recruit five star housekeepers.

But finding people who embody our company’s values can take time. We are looking for a particular type of person that will fit with us and our Bright and Beautiful ethos. Because we are offering a career, rather than a job, we need to get it right.

Not only do our housekeepers need to be able to drive, be professional and prompt, we also demand a high level of customer focus, integrity and respect. And we won’t budge on that.


If you’re reading this after contacting us about a position with Bright & Beautiful, here are a few things you might want to know before you come along for an interview:

You will be someone with a keen eye for detail, who is a great people person. Our team are proud of their meticulous standards and we are looking for someone who can bring energy to the team whilst helping us to maintain this high level of work. If this sounds like you, and you would describe yourself as positive and polite, read on to find out what we can offer the right person.

We have hours to suit your family life and we do not work evenings, bank holidays or weekends. (Yasss!!!) We love to share our trade secrets with our team and so full training in our proven methods will be given, along with a Bright and Beautiful company uniform. All our drivers are entitled to  mileage allowance when using their own vehicle and all team members receive a full employment contract – no zero hours contracts here! Our team offer a supportive environment, and the managers are great too…… all whilst having fun in the process.


If this has left you wanting to know more about life at Bright & Beautiful, why not visit our Instagram or Facebook pages. If your really serious, you can apply for one of our coveted Housekeeping positions here by filling out our short online application form.  Either way, it would be great to hear from you.

Our future is Bright (& Beautiful)! Is yours?

The White Stuff

Christmas in June and baking ingredients in the wash – Has the world really been turned upside down just because the weather is warm and sunny in England?

Untitled-1Yesterday was National Leon day. Yup, that didn’t really mean anything to me either until I googled it. It turns out that Leon is an anagram for Noel……. Can you see where I am going with this? Yes, we are talking about the ‘C’ word in June. Now anyone reading this blog who knows me personally will be floored, as I dislike Christmas with a passion. I have some good reasons for my festive negativity, mixed with a hefty dose of ‘scrouge’. I am repeatedly told that my festive outlook will dramatically change and I will grow to love Christmas as my toddler becomes more aware of this magical time. (Yeah right). I just don’t think people realise how much I do actually dislike it.

But exactly what has this actually got to do with housekeeping in June I guess you are probably asking? Well, the concept of having a successful small business (which is kind of where Leon day comes from-crafters having to start creating festive merchandise in time for December sales) is all about the planning and looking ahead to landmark dates throughout the year. By talking to our clients, we are finding that this is not just a small business thing and that a successful household needs planning all year round too. At home I have a white board with our meal plan written on it for the week. Am I super organised? Well actually this weekly practice was born out of weakness for all things ‘take away’ and tiredness from working stupidly long hours in a corporate role. I would arrive home, peer into the fridge uninspired, and in an attempt to deflect the thankless task I would ask my husband what he wanted for tea. After 60 minutes procrastinating and a few raised voices, we would often plump for a ‘quick-and-easy-but-nutritionally-poor’ meal, or worse still, a takeaway. To reduce costs (and waistlines), now I write a menu for the week and then do my weekly shop based on that menu. It stops us buying masses of exciting looking carbs or veg that go to waste and takes the decision making away at a time when we are possibly likely to make poor choices.
I have to be honest, I was mocked for my white board when I introduced it years ago. Mocked by both my mum and my friends. It is tucked away in the utility room, my dirty little secret, set out with tape gridlines and lots of magnets. Nowadays though, on a Tuesday night when my mum arrives for ‘Grandma’ duties, she checks the board to see what delights we have in-store for her this week. And it’s the same friends who now do exactly the same (albeit not everyone has a white board) to keep this part of their evening simple and on track, allowing them to actually enjoy their free time without arguments over what is for tea (we are northern so it really is ‘Tea’).


Top Tips:

We wouldn’t be British if we didn’t talk about the weather. The fantastic sunny days that we are currently experiencing usually bring out questionable fashion choices for a few, and the whitest of white T-Shirts for the masses. For some though, a white T-Shirts also mean unsightly sweat marks that linger long after the sun has set. In the war against yellowing ‘whites’ try adding a spoonful of Bicarbonate of Soda to your washing machine (just pop it in the drawer with your washing powder) and just like the sun disappears as soon as you get your suncream out, sweat marks and other unsightly stains will vanish as if by magic. Did you know that ‘Bicarb’ can also be used to fluff up your towels too. Use in place of fabric conditioner and you might just be surprised.

You could leave the laundry to Bright & Beautiful if you prefer. We don’t just provide domestic cleaning services – we can help out with all manner of housekeeping tasks including Ironing and Laundry as we do for a lot of our clients. Click here to make an enquiry about how our services could free up your time.