Have you ever heard someone (usually my dad) say that something is only ever worth what someone is willing to pay for it? Value is a funny thing as we all value different things! So what happens when you put a price on the way a company is run & a service is delivered, rather than solely on the service itself?
Last Christmas I was waiting for a parcel to be delivered. Amazon had apparently dispatched it to my house but as I was not the purchaser, I didn’t have the tracking details. It arrived when I was out but the delivery guy helpfully left the huge squishy bundle outside by the bins with a note through the door explaining where it was. When I arrived home, I was questioned about what I had bought that was so big and squashy. So instead of revealing the true contents I decided to have a bit of fun. I explained that I had received something that I had been waiting eagerly for, something made from the finest feathers. Now I had been jokingly lusting after an obscenely expensive goose-down coat for Christmas, and my audience clearly thought I had given in and bought myself one, the week before Christmas. Horrified looks were exchanged in the hallway. It was now clear that I had been bought something similar and warm for Christmas. The atmosphere changed instantly and I realised that I had just, unwittingly, spoilt my own Christmas surprise. You can imagine the confusion then, when I then unwrapped the delivery to reveal the contents to be a brand new single duvet that a client had sent me for the holiday rental property that we service for them. There was no coat but the game had already been given away, and so there was no ‘surprise’ on Christmas morning for me either when I unwrapped a rather lovely and warm body warmer.
So exactly why was a client sending me items of bedding to me in the post? Well, the client lives part of the year outside of the UK and we like to ensure that as a housekeeping service we make our best effort to understand and appreciate the customers needs in every situation. The client was having a tough time with the property in that a previous occupant had left it in a undesirable state and we were tasked with turning it around in time for the festive guests arriving. We really felt that it was important to go that little bit above and beyond to ensure the incoming guests were not disappointed with their festive ‘digs’, thinking it would spoil their celebrations.
Its not just bedding that has us in a spin! We have been known to delay deep cleans so that our client could wait for the weather to break in order to get their seedlings off their dining room floor and into the garden (and the resultant potatoes were divine). We have helped clients with crosswords, taken recycling to the waste recycling centre (we were going past), left bubbly in a house that we ‘trasnformed’ as a post honeymoon surprise and sent flowers to those in need. This is part of our values based approach, which you can learn more about here. I am sure that you have heard other organisations mention having a code of values but here at Bright and Beautiful we believe in integrating these values into the way we run our business. They are just our way of life, our identity I guess, and the way we ensure we maintain our brand reputation by delivering our service with respect, integrity and customer focus. Of course, we don’t always get it right but we strive to live by our code of values whilst having fun in the process. If you are looking for a housekeeping service with a strong values, drop us a line here and we will get in touch with you.
BRILLIANT BEDDING TIPS:
- Pillow Talk – A common discussion topic when we train our professional housekeepers is around whether a pillow should be tucked in or placed on top of the duvet. We find that pillows ‘stood up’ on top of the duvet offer a more contemporary look.
- We believe that the best dressed beds are all down to the detail. Ensuring the pillow buttons, edging or openings are facing away from the middle of the bed can make all the difference.
- Layering is very easy way to change up your bedroom look without having to spend lots on a whole new set of linen. Try adding a throw, cushions or even a bedspread to change the overall appearance of your boudoir.
- For a really crisp and precise finish, you can’t beat the old school ‘hospital corners’ approach with a flat sheet. This is a great way to make your guests feel like you have really gone ‘all out’ for them. Just click on the short video here for a masterclass.